Contact:
Jan Dailey, SVP, Marketing Manager
972-391-6191, jan.dailey@tnbcard.com

Kristine Tanzillo, Dux Public Relations
972-889-9577, kristine@duxpr.com

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TNB Card Services Survey Shows Credit Unions
Satisfied with Selling Their Portfolios to TNB

Dallas, March 11, 2008 – Credit unions that have sold their credit card portfolios to TNB Card Services are overwhelmingly satisfied with their decision, a TNB survey has shown, and their satisfaction increases the longer the credit union remains a client of TNB. The results, which were disclosed today, were from a survey conducted in November 2007 by Credit Union Resources, Inc.

TNB, which offers industry-leading credit and debit payment processing and ATM servicing to credit unions, has also been purchasing credit card portfolios from credit unions for more than five years. In that time, it has purchased more than 160 portfolios through its agent issuing program. All of TNB’s agent issuing clients were included in the confidential survey.

Overall, 72 percent of credit unions said the change in ownership had met their expectations and goals for the transition. The satisfaction rate jumped to 90 percent for CUs that are 12 months or more into the relationship.

“From our experience there is always some uneasiness within the credit union during the first year of the new program,” explained Scott Wagner, executive vice president of TNB Card Services. “The process of changing ownership can be stressful, and it often takes a few months, for the credit union and the staff to become comfortable with the new partnership.”

For instance, among those credit unions who had sold their portfolio to TNB more than a year earlier and would sell it again if they had it to do over, 86 percent said they would definitely sell to TNB. Also among those on the program for more than a year, 72 percent indicated they would recommend TNB to their credit union peers. This is in sharp contrast to recent industry surveys suggesting that just 42 percent of credit unions that have sold their portfolios would recommend to their peers the companies that bought those portfolios.

“We feel our stronger results are due to our credit union ownership and deep understanding of how to service members,” said Wagner. “We are committed to continuous improvement in client satisfaction, but generally, we think this survey shows we’re doing a very good job meeting our clients’ needs.”

In other survey findings, the agent issuing clients were overwhelmingly positive about their satisfaction with TNB’s service to card members.

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