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Processing Support
Enjoy full service back office support from a team of experts who know how to support your card program and your members.
- Client support team and secure online client information center
- Financial and operational reporting
- PMP certified conversion and project teams
- Fraud, security, and resolution services team
- 24 x 7 x 365 card member support
VIP Solutions®
We offer industry-leading technology and data support using VIP Solutions®, our secure 128-bit encrypted internet access system.
- VIP CardStation™ an easy-to-use account management system. CardStation utilizes point-and-click technology, simple viewing
and maintenance functions, as well as tool tips and help functions to significantly reduce training time. This simple account management tool can be
deployed throughout branches or in the call center to improve member service.
- VIP Access® to view and maintain accounts
- VIP Pay® to enter Member's payments directly into TNB's payment system
- VIP Reports® to view or download key reports in multiple formats
- VIP Exchange® to upload and download various types of data in a secure environment
- VIP Portfolio Pro® provides portfolio analysis and management reporting in a simple point-and-click technology. Pinpoints the most relevant portfolio information, turning processing data into decision-making information.
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